Privacy Policy

We collect information you provide directly when you create an account, register for a trip, submit an inquiry, or contact us. This may include:

• Full name, email address, phone number, and mailing address
• Date of birth, passport details, and nationality (required for international travel arrangements)
• Emergency contact information
• Dietary restrictions, mobility needs, or other travel preferences
• Church or organization affiliation
• Payment and billing information (processed securely through Stripe)

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, referring URL, and pages visited. This data is collected through cookies and similar technologies.

We use the information we collect to:

• Process trip registrations, payments, and travel arrangements
• Communicate with you about your booking, itinerary changes, and travel updates
• Coordinate with hotels, ground operators, and local guides in Israel
• Respond to your inquiries and provide customer support
• Send trip-related communications, including pre-departure information and post-trip follow-ups
• Improve our website, services, and trip offerings
• Comply with legal obligations and protect against fraud

We will only send marketing emails if you have explicitly opted in. You may unsubscribe at any time using the link in any marketing email.

We implement industry-standard security measures to protect your personal information. All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). Payment information is processed through PCI-compliant infrastructure and is never stored on our servers.

Access to personal data is restricted to authorized team members who need it to fulfill their responsibilities. We regularly review our security practices and update them as necessary.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to safeguard your information.

We use trusted third-party services to operate our platform. Each provider has their own privacy practices:

• Stripe — Payment processing. Your payment card details are handled entirely by Stripe and never touch our servers. See Stripe's Privacy Policy.
• Neon — Database hosting. Your account and trip data is stored securely on Neon's serverless Postgres infrastructure. See Neon's Privacy Policy.
• Vercel — Website hosting and content delivery. See Vercel's Privacy Policy.
• Hotels & ground operators — We share necessary traveler details (name, passport info, dietary needs) with our in-country partners to fulfill your trip arrangements.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Request a portable copy of your data
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

You may also reach us through our contact page.